FAQs

Most of our christening gowns and gown sets are carefully handcrafted and made to order. Standard production time is approximately 6 weeks from the date your order is placed. Production times may vary during peak seasons, so we recommend placing your order as early as possible to avoid disappointment.

We recommend placing your order at least 8–10 weeks before your event date. This allows sufficient time for production, shipping, and any unforeseen delays that may occur during transit.

Yes, we proudly offer shipping Australia-wide. Once your order has completed production and is dispatched, delivery generally takes between 3–5 business days depending on your location and courier network. And we offer shipping worldwide

Absolutely. We are pleased to serve customers worldwide. International delivery generally takes between 6–12 business days after dispatch, depending on your country, customs clearance procedures, and local postal services.

Once your order has been shipped, you will receive a confirmation email containing your tracking information. This allows you to monitor the progress of your parcel and receive delivery updates directly from the courier.

Yes. We welcome customers to visit our showroom located in Leppington, Sydney. This provides an opportunity to view selected styles, discuss sizing, and receive personalised assistance. All showroom visits are strictly by appointment.

Yes. Customers may choose to collect their order from our Leppington, Sydney location once production has been completed and collection arrangements have been confirmed.

Many of our gown sets include matching accessories such as a bonnet, headband, and shoes. Each product listing clearly outlines what is included, so we encourage customers to review the product description carefully before purchasing.

Yes. Our collections have been specifically designed for christenings, baptisms, naming ceremonies, dedications, and other meaningful religious celebrations. Each piece reflects timeless elegance and traditional styling.

Our garments are crafted using carefully selected fabrics, lace, embroidery, pearls, beads, and decorative embellishments. We focus on quality craftsmanship and attention to detail to ensure every piece feels special and memorable.

We may be able to accommodate certain custom requests depending on the design and production schedule. Please contact us directly via email or WhatsApp to discuss your requirements before placing your order.

Each product page includes sizing information to assist with selecting the best fit. There is a size chart in the product information. You can take an idea from the size chart and write the details in the order details descriptions. Or if you are unsure about sizing, we encourage you to contact our team before ordering so we can provide personalised guidance.

If production has not yet commenced, we may be able to assist with modifications. As many items are made to order, we recommend contacting us immediately should you need to make any changes.

Due to the personalised and made-to-order nature of many of our products, cancellations may not always be possible once production has begun. Please contact us as soon as possible if you wish to discuss a cancellation request.

We strive to ensure all product images accurately represent the final garment. However, slight variations in lace patterns, embellishments, embroidery placement, or colour tones may occur due to the handcrafted nature of our products and different screen settings.

While we work hard to meet all estimated production and delivery timeframes, occasional delays may occur due to courier services, customs inspections, public holidays, or unforeseen circumstances. We appreciate your patience and understanding should delays arise.

We accept a variety of secure payment methods available through our Shopify checkout, including major credit cards, PayPal, Shop Pay, Apple Pay, Google Pay, and other supported payment providers.

In the unlikely event that your order arrives damaged, please contact us within 48 hours of receiving your parcel. Include clear photographs of the issue so our team can investigate and provide an appropriate resolution.

Our customer care team is available to assist with product enquiries, sizing advice, order updates, showroom bookings, and general questions. ✅ Email: Adoredchristeningsco@gmail.com ✅ WhatsApp: +61 413 776 872

At Adored Christenings & Co, we are passionate about helping families celebrate life's most precious moments. Our commitment to quality craftsmanship, elegant designs, personalised service, and heirloom-quality garments ensures every customer receives a beautiful product worthy of such a meaningful occasion